Frequently Asked Questions

I need to purchase a new Chromebook charger. How much are they?
The TechSpot has chargers available for purchase for $15.
My Chromebook is broken what do I do? Enter a help request at A temporary Chromebook may be issued depending on what is wrong with your device.
I'm not able to log in to Schoology. Make sure your are logged in to your "gcloud" account and that you are going to
I lost my Chromebook, what do I need to do? Report the lost Chromebook by entering a ticket at and include as many details as possible. Try retracing your steps. Ask your teachers or classmates if they have seen your Chromebook. Check with the principals office and front office.
There are some websites that are blocked even at home, can I get these unblocked? TISD has a web filter on the Chromebooks both on and off campus. Some sites will be blocked no matter what. If you have a site that you need to access for one of your classes, ask the teacher of that class to request access to the Technology Department. If you are being blocked from a regular school site, power off your device and wait a few minutes before powering back on. Also, sometimes websites may be down for updates and maintenance.
I can't get to Sapling Learning for my math or science textbook. What do I do? Be sure you are going to and logging in with your username and password. If you have a question about your login information, ask your math or science teacher for assistance.
All of my stuff is gone in my Google Drive. Can it be recovered? Yes. Come by the TechSpot before school or enter a ticket at
I'm new to THS. How much is the coverage fee for the Chromebook and what does this take care of?
$20 for 9th, 10th, and 11th graders; $15 for 12th graders. Coverage fee does not cover loss of the device or intentional damage. The annual coverage fee does cover fire, flood, natural disasters, power surge due to lightning, accidental damage, and theft (police report must be on file in case of theft).